TERMS OF SERVICE AGREEMENT

Last Updated on Feb 10th, 2023

MY DREAM JOB CAREERS CONSULTING
TERMS OF SERVICE AGREEMENT

Please review the following document prior to the commencement of work.
Your acceptance of the quotation and payment indicates your agreement to the below terms.

Document Design

Most recruitment agencies and employers now use automated computer software known as Applicant Tracking Systems (ATS) to collect, sort, scan and rank job applications. As a result, almost 75% of resumes are rejected before they reach human eyes. There are multiple requirements that need to be considered when compiling a resume to increase your ability to pass through the ATS and progress to a Hiring Manager. Graphic-heavy resumes with logos, multiple images and fonts, lots of colours and graphic design themes will not progress through the ATS.

Graphic design resumes may look visually appealing but will confuse the ATS (resulting in rejection) and annoy recruiters, who have a matter of seconds to
quickly scan your document for information. Our resumes are written from the perspective of a HR professional and we have researched ATS at length, drawing on our extensive experience and knowledge in recruitment. Our resumes have an organised layout with a clear visual hierarchy, reader friendly format and are well worded with a focus on content.

Timeframes

RESUMES & COVER LETTERS

STANDARD SERVICE: Standard turnaround times will be approximately 7 to 10 business days following full payment. Delays on the client’s behalf are expected to be communicated to MDJCC and may extend the Standard Service timeframe. Any delays in the process will be communicated by MDJCC to the client.

PRIORITY SERVICE: Clients requiring services to be completed quickly can utilise the Priority Service, which is a 3 business day service following full payment. The Priority Service incurs an additional fee which is listed in the quotation email or indicated on the website. It enables the documentation to be prioritised over and above other waiting clients, as the business traditionally services incoming work as it is received. Delays on behalf of the client in providing information may extend the Priority Service timeframe. Any delays in the process will be communicated by MDJCC to the client.

Clients applying for advertised positions without a closing date are strongly encouraged to take advantage of the Priority Service to minimise the possibility of the advertised position closing prior to MDJCC completing work. MDJCC will not be held liable if a client applying for an advertised position chooses not to select the Priority Service and the job closes for applications prior to work being completed. MDJCC will also not be held liable if a position closes earlier than the date listed on the job advertisement.

SELECTION CRITERIA

Timeframes for completion of selection criteria services will vary depending on the closing date for the job application that the client wants to apply for. MDJCC will propose an expected completion date which will generally be 2 business days prior to the date that applications close. If there are any concerns with the proposed completion date, the client is to advise MDJCC immediately. Any delays on the client’s behalf are expected to be communicated to MDJCC. Any delays in the process will be communicated by MDJCC to the client.

INTERVIEW AND CAREER COACHING

Timeframe required for an interview or career coaching service can be advised by the client and MDJCC will schedule a telephone or Zoom appointment at a convenient time.

Payment & Process

All services require full payment upfront for work to commence. Clients are encouraged to send a screenshot of payment receipt to MDJCC to minimise any delays regarding commencement of work.

Following payment clearance or receipt of payment screenshot, a confirmation email and questions will be sent and the information gathering process will commence. After the information has been gathered, we will email through a draft of your new documents in Word and PDF for review in line with quotation timeframes. We will then seek your feedback and make any changes that you require and forward final updated copies in Word and PDF.

Changes to Work Performed

Changes required to documentation throughout the service provision process are included in the fee paid. Additional changes once client has indicated approval of documentation and service provision process has ceased may incur an additional fee for our time. Client input into this process is essential to ensuring reasonable service outcomes. MDJCC cannot meet its’ obligations if the client is unavailable or unwilling to assist when we request feedback, ask questions or provide instruction during the provision of services. MDJCC reserves the right to cease provision of services if the client does not provide information needed to complete documentation in a timely manner, or if the information is provided in an
unreasonable format – extensive amounts of handwritten and illegible documentation will not be accepted.

Final documents are forwarded by email upon completion in Microsoft Word and PDF. It is the client’s responsibility to ensure that they have Microsoft Word and relevant software on their computer to access the documents. Printed copies or USB will not be sent unless by prior arrangement.

Limit of Liability

MDJCC cannot guarantee interviews or job placements and has no control over employer perceptions, preferences or the competitors for the role. We are unable to provide any guarantee for success in obtaining employment resulting from the use of our services. There are many factors which contribute to success in seeking employment. In engaging our services, you agree that MDJCC assumes no liability if your application is unsuccessful.

The job market is competitive and a well written resume, cover letter or selection criteria will be an asset, however care must be taken by the client to ensure that they put effort into their job seeking and that they apply for positions that suit their skills and qualifications. MDJCC has no liability in this regard.

MDJCC will not be held liable for information obtained from a client that is inaccurate or incorrect. MDJCC does not research or confirm accuracy of the information provided by the client. Final proofreading is the responsibility of the client (please verify all dates and details to ensure information is accurate and complete).

MDJCC’s liability is limited to completion of work and we assume no liability after the resume, cover letter, selection criteria or any other document MDJCC has agreed to develop for the client have been proofread, revised and received. Clients also understand that the documents MDJCC provides are expected to be edited by them for each individual application submitted. Our documents serve as a ‘base’ or ‘template’ type document that are to be amended and adjusted by clients moving forward for best chance at reaching interview.

MDJCC has the right to provide services to multiple applicants that are applying for the same advanced vacancy. Commonalities are to be expected when clients are applying for the same or similar job roles and it must be understood that similar key words, phrases and terms may be present during the drafting process across clients as a result of the application requirements. Whilst MDJCC takes all care to ensure that documents are tailored and individualised, clients are to expect minor commonalities in this case as explained.

MDJCC is not liable in any way for any viruses that clients may acquire because of using our service. It is the responsibility of every user of our service to remain vigilant in the prevention of viruses.

MDJCC has the right to refuse to engage in services with any client or potential client that has demonstrated unprofessional behaviour, language or conduct towards employees.

Intellectual Property

The client acknowledges that the product MDJCC developed for them will remain the intellectual property of MDJCC and is bound by copyright law, which prevents the client from allowing a third party to utilise any of the material or final product developed by MDJCC.

We retain all intellectual property rights, including copyright of all design, format and content of documentation provided to you. You have the right to use the documentation for the purposes of seeking employment. You may not use the documents, their design, format or content for any other purpose or for any other person. Adopting or using our documents, or system, for any other person will be considered a breach of our intellectual property rights, giving us a right to claim damages or other legal remedies against you.

Confidentiality

We may ask you to provide full name, contact information including email address, postal address and telephone number and employment information such as work and training history and referees. Client names, addresses and other contact details will not be made available to anyone outside of MDJCC and its’ employees, and work will not be reproduced for public view without the consent of the client. We retain copies of the work we have completed on behalf of our clients. If you wish for your documents to be destroyed following work completion, please advise MDJCC.

Refund & Cancellation Policy

The client acknowledges that by appointing MDJCC, fees are for the services provided and time invested by MDJCC and are subsequently non-refundable.  Clients advising their dissatisfaction with services will be requested to provide a specific rationale as to why they are dissatisfied, with detailed instructions on elements of the documents requiring amendment. Clients simply advising of their dissatisfaction without providing evidence or providing vague, intangible information will not be entitled to a refund. MDJCC will work with the client to make relevant changes so that the documents are completed satisfactorily.

If a client decides to discontinue use of the services they have appointed MDJCC to perform, the client will be invoiced for the amount of time invested in their work up to the time of cancellation. This includes (but is not limited to) collating information, work commenced on documentation, emails, telephone calls and correspondence. It is the client’s responsibility to notify MDJCC of the cancellation.

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